Terms of Service

1. Acceptance of Terms

By accessing or using the DROMOS PRO platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

DROMOS PRO is a transportation management system designed for travel and tourism professionals. The platform provides tools for fleet management, staff scheduling, client communication, and partner collaboration.

3. User Accounts

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Third-Party Integrations

DROMOS PRO may allow you to connect third-party services such as Google Workspace, Gmail, and Microsoft 365 to send operational email from your own mailboxes and to read and manage their inboxes inside DROMOS PRO.

When you enable an integration, you authorize DROMOS PRO to access only the permissions shown during the provider's consent screen. You remain responsible for ensuring you have the authority to connect organizational mailboxes and for complying with the applicable terms and policies of each provider, including Google's API Services User Data Policy and Limited Use requirements.

You may disconnect integrations at any time from DROMOS PRO settings or by revoking access in your Google or Microsoft account.

5. API Access and API Keys

Organizations can create API keys in DROMOS PRO to give software, their own or a third party's, read access to their organization's data through the DROMOS PRO public API. The API documentation is published at https://public-api.dromos.pro/public/v1/openapi.json. API keys are created and managed by the organization.

DROMOS PRO is committed to protecting the confidentiality and security of the personal data it holds and to preventing its unauthorized disclosure. It processes the personal data of users, organizations, and their customers only to provide and operate the platform, as described in our Privacy Policy. For an organization's operational data, such as bookings, passengers, crew, and payments, the organization is the data controller. DROMOS PRO processes that data on its behalf and on its documented instructions, in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679) and Greek Law 4624/2019, and protects it with appropriate technical and organizational measures.

An API key gives whoever holds it access to the organization's data, which may include confidential business information and the personal data of customers, passengers, and staff, such as names, phone numbers, email addresses, booking details, and payment amounts. Creating an API key and giving it to any person or company is the organization's own decision, and an instruction to DROMOS PRO to make the organization's data available to whoever holds that key.

6. Organizations That Create API Keys

An organization that creates API keys is solely responsible for how it issues and shares them. In particular, it must:

• Give a key only to people and companies it has bound by a written agreement that requires them to keep the key and the data confidential, use them only for the agreed purposes, give access only to authorized individuals who need it, not share the key or the data with anyone else without the organization's prior written authorization, and report security incidents as described under "Data Received Through the API"
• Have a lawful basis for sharing the data, inform the people whose data it shares as data protection law requires, and sign a data processing agreement with each recipient where the law requires one
• Create a separate key for each recipient, so that each key can be revoked on its own and its requests can be seen in the request log
• Keep its keys confidential and stored securely, never send them through public or unsecured channels, and delete a key at once when it is no longer needed or may have been exposed
• Answer for every request made with its keys, whether by its staff, its recipients, or anyone else who obtains them

To the extent permitted by applicable law, the organization shall indemnify and hold harmless DROMOS PRO and its owners, administrators, and staff against all claims, demands, and proceedings brought by third parties, including affected data subjects, and against the resulting damages, losses, and reasonable expenses, including legal fees, compensation payments, and settlements, that arise from the API keys it created or from the acts or omissions of anyone it gave a key to, except to the extent they are caused by DROMOS PRO's own breach of these terms or of its legal obligations.

7. Data Received Through the API

Any person or company that receives an API key or data through the DROMOS PRO public API (an "API consumer") must comply with this section, in addition to its agreement with the organization that gave it the key. By using an API key, the API consumer accepts these obligations. The API consumer must:

• Keep the key and the data confidential, store them securely, and give access only to authorized individuals, and only to the extent necessary for the purposes agreed with the organization
• Use the data only for those purposes, and protect it at least to the standard described in our Privacy Policy and as required by the GDPR, Greek Law 4624/2019, and every other data protection law that applies to it
• Not share, transfer, disclose, or publish the key or the data to anyone else without the organization's prior written authorization
• Notify the organization, and DROMOS PRO at info@dromos.pro, without undue delay and in any case within 24 hours of becoming aware of any actual or suspected security incident, unauthorized access, loss, or disclosure involving the key or the data
• Delete the data it no longer needs, and stop using a key that the organization has revoked

The API consumer is solely responsible for any unauthorized access, use, processing, copying, disclosure, distribution, leak, or publication of the data that results from its own acts or omissions or from those of the people it gave access to.

To the extent permitted by applicable law, the API consumer shall indemnify and hold harmless DROMOS PRO and its owners, administrators, and staff against all claims, demands, and proceedings brought by third parties, including affected data subjects, and against the resulting damages, losses, and reasonable expenses, including legal fees, compensation payments, and settlements, that arise from its unauthorized, negligent, unlawful, or improper use of an API key or of the data obtained with it, to the extent attributable to it or to the people for whom it is legally responsible.

8. Liability for API Access

To the extent permitted by applicable law, DROMOS PRO and its owners, administrators, and staff are not liable for any data breach, unauthorized disclosure, misuse of information, financial loss, or other damage that arises from how organizations create, store, or share their API keys, or from how API consumers store, protect, use, or distribute data received through the API, including anything that happens outside DROMOS PRO's systems, except to the extent caused by DROMOS PRO's own acts, omissions, or legal obligations.

We may suspend or revoke an API key, or limit access to the API, if we reasonably believe that a key has been exposed, is being misused, or puts data at risk. The requests made with each key are recorded and shown to the organization in its request log.

Nothing in these API terms restricts the rights that people have under data protection law, relieves any party of its own obligations under the GDPR or other applicable law, or excludes or limits any liability that cannot lawfully be excluded or limited, including liability for intent or gross negligence.

9. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to any part of the service
• Interfere with or disrupt the service or its infrastructure
• Transmit any malicious code or harmful content
• Resell or redistribute the service without authorization
• Send unsolicited commercial email, spam, or messages to recipients without a legitimate prior relationship or consent
• Use connected email integrations for any purpose prohibited by Google, Microsoft, or applicable anti-spam laws

10. Intellectual Property

All content, features, and functionality of the DROMOS PRO platform are owned by DROMOS PRO and are protected by international copyright, trademark, and other intellectual property laws.

11. Limitation of Liability

To the maximum extent permitted by applicable law, DROMOS PRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service, and our total liability shall not exceed the amount paid by you for the service during the twelve months preceding the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for intent or gross negligence.

12. Termination

We may terminate or suspend your access to the service at any time, with or without cause, upon reasonable notice. Upon termination, your right to use the service will immediately cease.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the new terms.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

15. Contact Us

If you have questions about these Terms of Service, please contact us at info@dromos.pro.